![]() Knowing you were encountering a problem, our support team desperately hopes to fix it, and this is the reason they might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. ![]() ![]() At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Hello Norm, I am very sorry to hear about your experience with this software and the problems you have encountered when requesting a refund.
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